Privacy Policy (REV 10 MAY2021)

BE BALANCE Delivery Services (BE BALANCE) respects the privacy of every individual who signs up or visit the Website and is committed to ensuring that client’s privacy is protected. By visiting the Website or using the services that BE BALANCE provides you agree and, where required, you consent to the collection, use and transfer of your information as set out in this policy.

The privacy policy applies on to this Website only and does not extend to the websites provided in Partners Website page.

All the provided personal information which are requested by BE BALANCE are mainly used to enable us to provide you the service and the process of transactions. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud.
Your information may be used to contact you for your views in our services and to notify you occasionally for any changes to the Website or services. BE BALANCE may also use the personal information in order to contact you either by phone, email, SMS, WhatsApp message or Messenger and update you regarding new products and services.
Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

The Website Policies, Terms & Conditions and Legal Notice may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications on these sections will be effective on the day they are posted.

Some of the advertisements you see on the Website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third party applications and providers may collect information about you and your online activities, either on the Website or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Requested Personal Information

The provided personal information to BE BALANCE are the client’s name, home address, date of birth, delivery address, nationality, telephone number, email address, payment card details and any feedback given to us, including by phone, email, post, WhatsApp, Messenger chat or when communicating with BE BALANCE via social media;

A history of the provided service including the already purchased plans, the cost of them, the delivery information and the Allergies/Intolerances Form information that the client provided to BE BALANCE;

The member’s account login details including user name and password;

Information about whether or not you want to receive marketing communications from BE BALANCE; Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication.

BE BALANCE cannot guarantee the security of the above requested information due to the fact that all these information are provided electronically. It’s the client’s sole responsibility and under his/her risk that kind of data transmission and to retain the password and all the remaining information confidential.

All the required personal information will be retained in BE BALANCE for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. In most cases, our retention period will be valid up to 7 years after the end of your relationship with us. However, in some instances we are required to hold your personal information for up to 12 years following the end of your relationship with us.

Third Party

Links for third parties displayed in BE BALANCE Website have their own Privacy Policy and BE BALANCE has no responsibility or liability over them.

Personal Information can be disclosed to any member of the group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any). We may disclose the clients’ information to third parties: Where it is legally required to disclose client’s information To assist fraud protection and minimise credit risk.


The Website may contain some advertisement for which BE BALANCE has no responsibility over the acts or omissions of any advertiser or sponsor. The advertiser is the sole responsible that the displayed advertising material complies with all applicable UAE laws.

Permitted Use

Whoever visits the Website is only authorized to view and to retain a copy of pages of this Website for his own personal use and he should not duplicate, download, publish, modify or otherwise distribute the material on this Website for any purpose other than for personal use, unless otherwise specifically authorized by BE BALANCE in written to do so. The client/visitor also agrees not to deep-link to the site for any purpose, unless specifically authorized by BE BALANCE to do so. The content and software on this Website is the property of BE BALANCE.

Contacting Us

All comments, queries and requests should be addressed to BE BALANCE either by email to info@bebalance.ae or by phone to our Customer Care Line at +971(0)529199220. Our Head Office s located in DAMAC Business Tower, office 901, Business Bay, Dubai, United Arab Emirates.